MALC

Course Description
ITIL® 2011 – Intermédiaire – Gestion des services pendant le Cycle de vie (MALC)

Le cours ITIL® MALC constitue le module final du niveau Intermediate et conduit à l’acquisition de la certification ITIL Expert dans la Gestion des Services Informatiques (si les requis des points est acquis). Le cours aborde et approfondit les contenus des publications ITIL et se focalise sur l’activité, sur la gestion et le contrôle des objectifs, sur les processus, les fonctions et les activités et sur les interfaces et interactions en place entre les processus du cycle de vie du service.

Audience

The course is intended for IT professionals who want to know and apply the process of contract and service agreement and how they can be implemented to ensure the quality of IT services. The course can also interest  individuals to progress to Expert or Master skill levels.

Key stakeholders and managers:

• IT managers
• Information Systems managers and leaders (ISM)
• Technical directors and managers
• IT Managers
• IT Managing personnel
• Team managers
• Services conceptors
• IT Architects
• Planners
• Information Technology consultants
• Information Technology Auditors
• Information Technology security advisors
• Any member of an IT team that requires advanced knowledge or is involved in planning, protection and optimization functions and processes in IT services delivery

Duration and prerequisites

• Duration: 3 days
• Prerequisites:
• ITIL Foundation (2007 ou 2011)
• ITIL v2 Foundation + v3 Foundation Bridge
• It is also advisable to have:
• Two (2) to four (4) years of experience in the IT service Management field
• Knowledge of the management of service agreements for IT services in the world of business

Certification

This three-day training gives access to the certification exam organized the afternoon of the third day. The course prepares for the final examination with samples of questions and preparation workshops to re-apply the acquired knowledge.
The exam does not permit access to class material and consists of eight (8) multiple choice scenario-based questions to be answered in 90 minutes. The rating of 8 questions is graded (Best answer: 5 to poor response points: 0 point). The passing mark is 70 % or 28 points to pass the exam .

Accreditation

ITIL: 5 crédits. Après la réussite de l’examen ITIL ® Intermédiaire –  Gestion des services pendant le Cycle de vie (MALC), l’étudiant obtiendra la certification intermédiaire «  Gestion des services pendant le Cycle de vie (MALC) », ainsi que quatre (5) crédits dans le système de certification ITIL®.
PMP: 35 crédits. Dans le cadre du « Project Management Institute », trente-cinq (35) unités de développement professionnel (PDUs) peuvent être créditées.