Course Description
The introduction workshop ITIL® is an entry point to outline high-level concepts and terms of management and IT service management according to ITIL® best practices.
Audience
The workshop is of interest to:
- Information Technology personnel
- Information Technology leaders and managers
- Information Technology consultants
- Key Information Technology users
- Any team member involved in IT management services
Duration and prerequisites
- Duration: 1 day
- Prerequisites: none
Certification
Participants will receive training material including the presentation and class notes. A certification confirming the course achievement will be given.
Accreditation
- ITIL: none
- PMP: 7 PDUs
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