IT Service Management Process Implementation
Connect Your ITSM Projects With Our Pragmatic Experience
IT Service Management Process Implementation
IT service management (ITSM) continues to demonstrate its value to the business. However, implementing ITSM processes is a challenge and requires the support of experienced specialists.
– In today’s business context organizations need agility and efficiency. Organizations cannot accept implementing such processes during a long period. They expect to achieve concrete results quickly and at lower costs.
– We offer an agile, concrete and pragmatic methodologies for implementing ITSM processes which help adapt the processes to your reality.
Approaches & services
Proven And Reusable Methods Using Efficient Tools
Main steps of ITSM process implementation
A Proven Methodology Tailored To Your Business Context
Phase 01 : Initiation and scoping of processes
The objective of this phase is to formally confirm the scope of the itsm implementation (what processes need to be deployed). This enables us to plan the implementation in terms of activities and resources (at this stage, we conduct interviews).
Phase 02 : Preliminary and detailed design
During this phase, workshops are conducted with managers and technicians are driven to design your itsm processes. This design is inspired from best practices and helps enhance your current processes and promote stakeholder contributions. .
Phase 03 : Tools configuration and
tests
The process design elements are documented and transformed into technical specifications in order to the set up the itsm tools. They are configured and tested. Finally, extensive tests will be carried out to stengthen the process quality.
Phase 04 : Deployment and
operation
During this phase, we activate the deployment, support and change management. The are fully deployed and are ready use and employees and managers are implicated and motivated to improve your it service.
Benefits
Agile And Effective Services Focused On Delivering Value To Customers
Agility and efficiency
Fast deployement of effective ITSM processes that work by reusing proven tools and methodology used throughout the years.
Change Management
Change management that motivates and mobilizes all stakeholders to better manage the IT service management processes and get benefits more quickly.
Quick service orientation
Rapidly replace the current technological philosophy with an IT service orientation focused on delivering value to customers
