ITSM Process Assessment
Connect your process to improve process opportunities
ITSM Process Assessment
- In most cases, the primary objective of process assessment is to compare the company practices to their maturity in the market and formulate relevant opportunities for improving. In addition, there are other situations that encourage organizations to assess the state of their processes. For example, outsourcing, mergers, acquisitions, the positioning compared to competitors .
- Process assessment is a domain in itself. Several methodologies can be used to perform this kind of mandate, such as: TIPA, ISO20000 audit, CISA and Cobit assessment. For this reason, it is certainly a benefit to get the views of an independent expert in this area.
- Synerti allows you to evaluate your processes according to proven methodologies, shares with you the maturity level of your processes and your capabilities versus other organizations similar to yours
Approach & Services
Proven and Reusable Methodology Using Effective Tools
Main Phases Steps Of A Typical Assessment
An accredited and reusable methodology
Phase 01 : Definition & Preparation
The Objective Of This Phase Is To Validate The Scope Of The Evaluation (Identify Impacted Processes). The Preparation Enables To Plan The Steps To Evaluate The Necessary Resources (Resources To Implicate) And Activities.
Phase 02 : Evaluation
During this phase, interviews were conducted and existing documentation are reviewed to determine the level of process maturity. The number of interviews depends on your context and the scope of your evaluation.
Phase 03 : Analysis
During this phase the assessment information is analysed, identification of strengths, weaknesses, opportunities, threats (SWOT) is then performed and recommendations for improvement are
proposed.
Phase 04 : Result & Closure
Results are then presented to various stakeholders, and the detailed assessment report is presented in suitable formats (PowerPoint, Word, Excel, etc.). And finally, the assessment initiative
can be closed
IT Governance Process Assessment
Connect your processes to your industry needs
Periodically evaluate whether the IT governance mechanisms (structures, policies, processes, etc.) are working and are operating efficiently and determine necessary actions to improve it.
Assess the effectiveness and performance of stakeholders to whom IT governance responsibility and authority have been delegated.
Measure whether IT services meet requirements (regulatory, legal, contractual, etc.), internal policies, standards and professional guidelines.
Compare IT Governance practices to others in order to remain competitive.
Approach and services
Proven and reusable methods using effective tools
Principal phases of a typical evaluation
Phase 01 : Definition & Preparation
The objective of this phase is to confirm the scope of the assessment (which processes should be evaluated). The preparation helps to plan the assessment in terms of resources (people to be interviewed) and activities.
Phase 02 : Evaluation
During this phase, interviews are conducted and existing documentation are reviewed to determine the level of process maturity. The number of interviews depends on your context and the scope of your evaluation.
Phase 03 : Analysis
During this phase the assessment information is analysed, identification of strengths, weaknesses, opportunities, threats (SWOT) is then performed and recommendations for improvement
are proposed.
Phase 04 : Result & Closure
Results are then presented to various stakeholders, and the detailed assessment report is presented in suitable formats (PowerPoint, Word, Excel, etc.). Finally assessment initiative
is closed.
Benefits
An objective & reusable approach to motivate your employees to improve themselves
Reusable Approach
Assess IT Service Management with a reusable approach that evaluates progress over time.
Human aspect
We take into consideration your people and help mobilize your stakeholders provide value to your clients.
Objective view
Obtain an objective view of your IT service management processes and therefore target your improvements plan.
Benchmark
We share with you comparable market data to help you remain
competitive.
