ITSM Process Assessment
Connect your process to improve process opportunities
Connect your process to improve process opportunities
Proven and Reusable Methodology Using Effective Tools
An accredited and reusable methodology
The Objective Of This Phase Is To Validate The Scope Of The Evaluation (Identify Impacted Processes). The Preparation Enables To Plan The Steps To Evaluate The Necessary Resources (Resources To Implicate) And Activities.
During this phase, interviews were conducted and existing documentation are reviewed to determine the level of process maturity. The number of interviews depends on your context and the scope of your evaluation.
During this phase the assessment information is analysed, identification of strengths, weaknesses, opportunities, threats (SWOT) is then performed and recommendations for improvement are
proposed.
Results are then presented to various stakeholders, and the detailed assessment report is presented in suitable formats (PowerPoint, Word, Excel, etc.). And finally, the assessment initiative
can be closed
Connect your processes to your industry needs
Periodically evaluate whether the IT governance mechanisms (structures, policies, processes, etc.) are working and are operating efficiently and determine necessary actions to improve it.
Assess the effectiveness and performance of stakeholders to whom IT governance responsibility and authority have been delegated.
Measure whether IT services meet requirements (regulatory, legal, contractual, etc.), internal policies, standards and professional guidelines.
Compare IT Governance practices to others in order to remain competitive.
Proven and reusable methods using effective tools
The objective of this phase is to confirm the scope of the assessment (which processes should be evaluated). The preparation helps to plan the assessment in terms of resources (people to be interviewed) and activities.
During this phase, interviews are conducted and existing documentation are reviewed to determine the level of process maturity. The number of interviews depends on your context and the scope of your evaluation.
During this phase the assessment information is analysed, identification of strengths, weaknesses, opportunities, threats (SWOT) is then performed and recommendations for improvement
are proposed.
Results are then presented to various stakeholders, and the detailed assessment report is presented in suitable formats (PowerPoint, Word, Excel, etc.). Finally assessment initiative
is closed.
An objective & reusable approach to motivate your employees to improve themselves
Assess IT Service Management with a reusable approach that evaluates progress over time.
We take into consideration your people and help mobilize your stakeholders provide value to your clients.
Obtain an objective view of your IT service management processes and therefore target your improvements plan.
We share with you comparable market data to help you remain
competitive.