Why is coaching managers in ITSM necessary?

IT Service Management implementation that is focused on providing value to clients, that changes from complex to easy while working with experts who have experience in multiple ITSM implementations.
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ITSM Executive Coaching

Connect your action plans to our experimented ITSM experts

ICON-Executive CoachingITSM

 Synerti supports its clients during their IT service management initiatives at all levels: strategic, tactical and operational
We help you to:

  • Put in place a comprehensive organizational IT service management framework that links IT Governance and ITSM in order to provide benefits to your company.
  • Assess and evaluate IT service management practices.
  • Establish a roadmap for the ITSM processes’ implementation including organizational change.
  • Implement strategic, tactical or operational dashboards for IT service management.
  • Recommend and establish appropriate organizational structure that manages IT services.
  • Coach managers and directors on IT service management orientation.

Benefits

Achieve measurable results while motivating your employees

Agility

 

Accompany Management to quickly and efficiently conduct a strategic diagnostic of their IT Management Services while sharing with them our experience accumulated from conducting similar contracts in other organizations and by adapting best practices according to your organizational context.

Holistic

 

Facilitate the establishment and maintenance of a holistic ITSM
framework that incorporates existing practices and which includes other IT management aspects such as risk management, project
management, governance TI,
etc.

Comprehensive Dashboards

 

Establish critical success factors and key performance indicators that mesure and monitore the expected outcomes
from putting in place ITSM
processes. Dashboards can be
reused for IT governance,
risk managements,
etc.

Human aspect

 

Attend the direction to deal with the
human side of IT transformation
using organizational change
management proven method,
to achieve rapid and long
term benefits in implementating
IT Service management.
etc.

Executive Coaching in IT Governance

Connect your action plans to our experimented experts in it governance

Executive Coaching in IT Governances

In a context where IT are increasingly an integral part in the achievement of business objectives, we assist our clients in their IT governance initiatives.

We help you to:

  • Implement a comprehensive organizational IT service management framework that links IT Governance and ITSM in order to provide benefits to your company.
  • Make decisions regarding the new trends in IT, such as outsourcing, cloud computing, security, agility, etc.
  • Assess and evaluate IT Governance practices.
  • Establish a roadmap for the  IT Governance processes’ implementation including organzational change.
  • Implement strategic, tactical and operational dashboards for IT Governance.
  • Recommend and establish appropriate organizational structure that manages IT.
  • Coach managers and directors about IT Governance.

Approach and services

Proven methods with effective tools

Structuring IT

 

Accompany management to properly structure their IT group, define roles and responsibilities and appropriate levels of delegation of authority and implement the necessary committies for a successful IT governance.

Implemented processes

 

Assist managers to decide what IT processes may put in place in order to provide the most benefits to the business while minimizing risk and optimizing resources. A roadmap for implementation
is required.

Policies and directives

 

Accompany management to define and implement
appropriate IT governance policies
and guidelines aligned
with company’s
goals.

IT Governance Framework

 

Facilitate the establishment of an IT governance framework which integrates existing practices and which includes other IT management aspects such as risk management, project management, IT management services , etc.

Benefits

Agile, Efficient and Focused on providing value to your customers

Benefit from our experience

Share with you various experiences and trends in IT service
management and assist you to choosethe options
that better fit your organization.

Remain competitive

Getting closer to what succesful organizations are doing. This facilitates collaboration with them and ensure better  conformity to constraints and standards while remaining competitive.

A reliable holistic vision

Establish a reliable holistic view of IT service management
according to best practices and adapt them
according to your business context.

An efficient and agile set up

Get benefits quickly and at lower costs by implementing efficient
IT service management practices focused on providing
value to your customers.

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